The HAC Simulator soft skill training program is designed for use with the Oculus Quest and Oculus Quest 2 virtual reality headsets. It utilizes scenario-based learning and experiential learning strategies to teach learners how to handle angry customers. The training uses a Virtual Experiential Learning Environment (VELE) that simulates a computer store workplace environment. Within this environment, participants take on the role of a computer store clerk and engage in a mock conversation with a virtual avatar of an upset customer. To enable performance evaluation, participants are encouraged to record their performance of the simulated conversation using The Oculus Quest's built-in recording capabilities, so that an instructor can evaluate their performance by viewing a recording. 

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For the development of this project, several Subject Matter Experts were interviewed to determine common performance gaps among customer service employees. The SAM method of development was used to create several iterations of the project, with each successive version of the project incorporating the suggested alterations from SMEs.  This current version only has one customer scenario, but a future version is planned to have additional characters and will also include more features for enhanced accessibility, such as captions for all character dialog.

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Software used: Unity Game Engine, Cinema 4D, Icone 7, Character Creator 3, Adobe Premiere.

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